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  Customer Service Excellence
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  Campus to Corporate
( Induction module for new entrants )

  Conflict Management
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" Luck is what
happens when
preparation meets
opportunity !"
 

Kingshuk Bhadury Training Consultancy :

Driven by this simple yet unignorable thought - In the corporate world it’s the extra step that we take in being proactive, in understanding customer needs and thereby value their time is what sets us apart from the REST!! As a known saying, it is the customer why we are in the business....and it’s the people of the organization who help in building this customer relationship.
Having spent 17 years in the corporate sector ..setting service standards across various verticals....like Hospitality..Travel..FMCG...Electronics..Media, I finally gave my passion a platform through this training consultancy venture.
The drive for imparting service excellence is what brings me here. My Endeavour is to equip every single team player of our client organizations, both personally & professionally to that PAR EXCELLENCE platform.
For the entire range of customizable workshops….PLEASE READ ON...
Prof Kingshuk Bhadury
MTM, MDBA, MHCIMA(UK)


Kingshuk is a freelance Corporate Trainer and also consulting professor with Symbiosis Institute of Management Studies and Indira Group of Institutes, Pune. His special area of expertise is Training & Development and Management Consultancy for the Corporate Sector. He has 17 years of rich experience in holding Training & Management positions across Airlines, Hospitality & Consumer Electronics Industry. He has worked as Corporate Head- Training & Development with Videocon International, Training Head for Radisson Hotels & The Claridges, New Delhi. Kingshuk’s contribution to the service sector has been appreciated by the American Hotel & Lodging Association. He is also an honorary member of Hotel & Catering International Management Association, UK.




Antara Bhadury is a Freelance Corporate Trainer and Banking Faculty with NIIT IFBI-Institute of Finance Banking and Insurance. Her domain is Training & Development for the BFSI Sector (Banking, Financial Services and Insurance). She has 14 years of vast enriched experience in Branch Banking, Sales, Operations, Audit and Training positions across Hospitality and Retail Banking. She has worked as Branch Manager with ICICI Bank Ltd before venturing into Specialised Training with IFBI - a NIIT Venture in dishing professionals to the exponentially growing Banking sector, through simulations and classroom sessions. Antara’s contribution to exemplary Customer service and Workplace Transformation has been appreciated by Ms. Chanda Kochar, CEO MD ICICI BANK and Mr. K V Kamath, Chairman ICICI Bank, respectively amongst many such accolades.
Antara Bhadury

 

The most important aspect of our training workshops is focused on Self Realizations. Grasping, Retaining and thereby implementation of new learnings can only happen if participants are made to realize on their own.

 

Our training process is meticulously integrated in three stages of Pre Training Analysis, In Training Activity and the Post Training Evaluation. Learning through Situational Games, Simulations, Role Plays, Interactions.
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